In Section 1 of this course you will cover these topics:
The total quality approach to quality management.
Quality and global competitiveness.
Strategic management: planning and execution.
Quality management, ethics, and corporate social responsibility.
In Section 2 of this course you will cover these topics:
Partnering and strategic alliances.
Quality culture: changing hearts, minds and attitudes.
Customer satisfaction and retention.
Employee empowerment.
In Section 3 of this exam you will be evaluated on below listed topics:
Leadership and change.
Team building and teamwork.
Communication and interpersonal relations.
Education and training.
In Section 4 of this course you will cover these topics:
Overcoming politics, negativity and conflict in the workplace.
Iso 9000 and total quality: the relationship.
Overview of total quality tools.
Problem solving and decision making.
In Section 5 of this course you will cover these topics:
Quality function and deployment -qfd-.
Optimizing and controlling processes through statistical process control -spc-.
Continual improvement.
Benchmarking.
Just-in-time manufacturing -jit-.
Implementing total quality management. index.
E-Learning Experience Demo
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E-Learning Experience Demo
Thank you for your interest in viewing our E-Learning Experience demo. MUST’s Educational Management System is the World’s No 1 in terms of interactivity, ease and services on offer. Please provide us your details, educational area demo will follow shortly.
In Section 1 of this course you will cover these topics:
