Hospitality Marketing and Sales

Topics Covered in This Course:
  In Section 1 of this course you will cover these topics:
    Introduction: marketing for hospitality and tourism.
    Service characteristics of hospitality and tourism marketing.
    The role of marketing in strategic planning.
  In Section 2 of this course you will cover these topics:
    The marketing environment.
    Marketing information systems and marketing research.
    Consumer markets and consumer buying behavior.
  In Section 3 of this exam you will be evaluated on below listed topics:
    Organizational buyer behavior and group markets.
    Market segmentation, targeting, and positioning.
    Designing and managing products.
  In Section 4 of this course you will cover these topics:
    Internal marketing.
    Building customer loyalty through quality.
    Pricing products: pricing considerations, approaches and strategy.
  In Section 5 of this course you will cover these topics:
    Distribution channels.
    Promoting products: communication and promotion policy and advertising.
    Promoting products: public relations and sales promotion.
    Professional sales.*
    Electronic marketing: internet marketing, database marketing and direct marketing.*
    Destination marketing.
    Next years marketing plan.
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