Special Topics in Management

All necessary reference material required to prepare for this course such as recommended reference books and other study material will be available in your student's area. To complete the program you will be required to pass an online exam for all following topics covered in this course.

Topics Covered in This Course:

In Section 1 of this course you will cover these topics:

Differing perspectives on quality

Quality theory

Global quality and international quality standards

In Section 2 of this course you will cover these topics:

Strategic quality planning

The voice of the customer

The voice of the market

In Section 3 of this exam you will be evaluated on below listed topics:

Quality in product and process design

Designing quality services

Managing supply chain quality

In Section 4 of this course you will cover these topics:

The tools of quality

Managing quality improvement teams and projects

Statistically-based quality improvement for variables

In Section 5 of this course you will cover these topics:

Statistically-based quality improvement for attributes

Six sigma management and tools

Managing learning for quality improvement

Implementing and validating the quality system

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