Negotiation and Conflict Management

All necessary reference material required to prepare for this course such as recommended reference books and other study material will be available in your student's area. To complete the program you will be required to pass an online exam for all following topics covered in this course.

Topics Covered in This Course:

In Section 1 of this course you will cover these topics:

Defining negotiation and its components

In Section 2 of this course you will cover these topics:

Personality

Conflict

Negotiation style

In Section 3 of this exam you will be evaluated on below listed topics:

Key negotiating temperaments

Communicating in negotiation

A note on cultural and gender differences

Interests and goals in negotiation

In Section 4 of this course you will cover these topics:

Understanding the importance of perception in negotiation

Effects of power in negotiation

Asserting yourself

In Section 5 of this course you will cover these topics:

Principles of persuasion

Rules of negotiation and common mistakes

The negotiation process and preparation

Alternative styles, strategies, and techniques of negotiation

Team negotiation

Negotiation in leadership and public relations

Third-party intervention

Using your personal negotiating power

Post-negotiation evaluation

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