Change Management

All necessary reference material required to prepare for this course such as recommended reference books and other study material will be available in your student's area. To complete the program you will be required to pass an online exam for all following topics covered in this course.

Topics Covered in This Course:

In Section 1 of this course you will cover these topics:

Basic definitions.

Dispute resolution processes: an introduction.

Of artisans, invisible veils and philosophical maps: our preconceptions about conflict and how they short-change us.

In Section 2 of this course you will cover these topics:

Conflict diagnosis.

Recurrent themes in conflict diagnosis.

Step 1: describe the conflict.

In Section 3 of this exam you will be evaluated on below listed topics:

Step 2: identify the sources of the conflict.

Step 3: perform an interests analysis.

In Section 4 of this course you will cover these topics:

Step 4: assess the character of the conflict as constructive or destructive.

Step 5: assess the levels of trust and development strategies to increase or preserve it.

Step 6: assess the impediments to resolving the conflict.

In Section 5 of this course you will cover these topics:

Step 7: assess the negotiation styles and practices of the participants.

Step 8: assess power and alternatives to a negotiated agreement.

Step 9: consider diversity issues at play in the conflict.

Mediations: an introduction.

Understanding the advantages and disadvantages of mediation.

The process of mediation.

The law and ethics of mediation.

Arbitration.

Nonbinding evaluation.

Mixed, hybrid, and multimodal dispute resolution processes.

Power tools and magic keys: using conflict diagnosis to manage legal disputes and select adr processes.

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