Advanced Marketing Communications

All necessary reference material required to prepare for this course such as recommended reference books and other study material will be available in your student's area. To complete the program you will be required to pass an online exam for all following topics covered in this course.

Topics Covered in This Course:

In Section 1 of this course you will cover these topics:

Know why service matters

Use behaviors that engage your customers

In Section 2 of this course you will cover these topics:

Apply your best listening skills

Use the telephone for good service

In Section 3 of this exam you will be evaluated on below listed topics:

Create friendly web sites and electronic communication

Recognize and deal with customer turn-offs

In Section 4 of this course you will cover these topics:

Get customer feedback

Recover the potentially lost customer

In Section 5 of this course you will cover these topics:

Exceed expectations with value

Give customers a-plus information

Exceed customer expectations with convenience and timing

Managing your time and tasks to reduce stress

Get employees to give great service

Recognizing the emerging trends in customer service

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